Sejovi Dental & Implant Centre (“Sejovi”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal and health information.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit www.sejovi.com, contact us, request an appointment, or receive services from our dental clinics in Dubai.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name, telephone number, email address and other contact details.

• Appointment and enquiry information.

• Medical and dental history and other health information necessary for your care.

• Treatment records, dental photographs, X-rays, prescriptions and related clinical information.

• Billing and payment-related information.

• Information you provide through our website, contact forms, WhatsApp, telephone or other communication channels.

When you use our website, we may also automatically collect allowed limited technical information such as IP address, browser type, device information, pages visited and website usage information.

2. How We Use Your Information

We may use your information to:

• Schedule and manage appointments and enquiries.

• Provide dental consultations, diagnosis and treatment.

• Maintain patient and clinical records.

• Communicate with you regarding appointments, treatment, payments and other clinic matters.

• Process payments and insurance-related matters where applicable.

• Operate, maintain and improve our website and services.

• Meet applicable healthcare, legal and regulatory requirements.

• Protect the security and integrity of our systems.

• Send information about our services, offers or promotions where permitted by applicable law and, where required, with your consent.

You may opt out of promotional communications at any time.

3. Health and Patient Information

Your medical and dental information is treated as confidential and is used primarily for providing and managing your healthcare and meeting applicable legal and regulatory requirements.

We restrict access to patient information to authorised personnel and service providers who need it for legitimate purposes.

We do not use your medical or dental information to create or target advertising audiences.

4. Sharing of Information

We may disclose information where reasonably necessary to:

• Healthcare professionals involved in your care.

• Healthcare, insurance or other parties involved in providing or administering your treatment, where applicable.

• Service providers supporting our operations, including IT, hosting, appointment management, payment processing, communications, analytics and website services.

• Government, healthcare or regulatory authorities where required or permitted by law.

• Other parties where you have given consent or disclosure is otherwise permitted or required by applicable law.

We require third-party service providers handling information on our behalf to maintain appropriate confidentiality and security.

We do not sell or rent your personal information.

5. Website Cookies and Analytics

Our website may use cookies and similar technologies to:

• Ensure the website functions properly.

• Remember preferences.

• Understand website traffic and usage.

• Measure the effectiveness of our website and marketing campaigns.

• Improve our website and services.

Depending on the technologies used on our website, these may include services such as Google Analytics, Google Ads, Meta Pixel or similar third-party technologies.

These services may collect information such as IP address, device information, browser information, pages visited and interaction with our website. Such information may be processed by the relevant third-party provider in accordance with its own privacy policy and applicable requirements.

We do not provide these advertising or analytics providers with your clinical records, dental history, diagnosis, X-rays or other health information for advertising purposes.

You can manage or disable cookies through your browser settings. Certain website functionality may be affected if cookies are disabled.

6. Communications

If you contact us through telephone, WhatsApp, email, website forms or other communication channels, we may retain the communication and relevant contact information to respond to your enquiry, manage your appointment or provide our services.

Please do not send sensitive medical information through a communication channel unless requested or appropriate for your care.

7. Data Security

We take reasonable technical, administrative and organisational measures to protect personal and health information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal and health information for as long as necessary to provide healthcare, maintain appropriate patient records, comply with applicable legal and regulatory requirements, resolve disputes and protect our legitimate interests.

Healthcare records may be subject to specific statutory or regulatory retention requirements.

9. Your Privacy Rights

Subject to applicable UAE law, you may have the right to request access to, correction of, or appropriate restriction of processing of your personal information.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements and any consequences of doing so.

We may need to verify your identity before responding to a privacy request.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page together with its effective date.

12. Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact:

Sejovi Dental & Implant Centre
Dubai, United Arab Emirates
Email: info@sejovi.com
Website: www.sejovi.com